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We are committed to protecting your privacy and the security of information you provide to us. Learn More. When you engage in activities on our websites or within our products, like ordering or registering products, downloading trial versions of software or software updates, requesting technical support, or subscribing to newsletters and e-mail publications, ACD may ask you to provide information.
Any information you post to a chat room or public bulletin is available to all users of that site. Any personal information that is collected as a result will be stored on a secure server with limited access for a maximum of 30 days after which it will be destroyed. We use Google Analytics, Google AdWords Conversion tracker, and other Google services that place cookies on a browser across the website.
These cookies are set and read by Google. We use AdWords remarketing to market our sites across the web. We place a cookie on a browser, and then a 3rd party Google reads these cookies and may serve an ad on a 3rd party site. A valid e-mail address is required to receive trial unlock codes for many of our products. If you enter a trial period of ACD software, and consent to our use of your e-mail address by providing the same, we may contact you via phone or e-mail to provide additional information on our products and to survey you on your satisfaction with our software.
We may also contact you to provide notice of termination of the trial period or an opportunity to extend your trial period. E-mail is our preferred method of communication and we value the privilege to use it. Information we ask you to provide when purchasing or ordering will be only the information necessary to process your purchase or order. When fulfilling an order, we will ask for your name, e-mail address, address for shipping purposes , telephone number and credit card number, type and expiration date if paying by credit card.
We will use this information only for matters related to your order or product registration unless you request otherwise.
We do not store your credit card information. If, after or during purchase, you choose to register your ACD software, any information you provide will only be used to improve the service provided to you. The details we gather will be used to uniquely identify your relationship to an ACD software application and to support communications with you including: notification of software updates and service releases, notice of changes in policy that relate to the use of your software, and the provision to you of prioritized customer service or technical support.
When you consent to receive newsletters, ACD may use information it has collected to provide you with mailed or e-mailed notices according to the preferences that you indicate to us. This may include notice in the form of newsletters, website update notices, notification of the availability of new products or product updates as well as information on promotions and special offers. You can elect to not receive any further notices from ACD, either by 1 unsubscribing directly to any e-mail you receive, or 2 by logging into your account with ACD where you can unsubscribe or change your preferences.
You can log-in to the preference center once you have submitted your e-mail address to ACD and it has been processed. Any additional information we request from you for improving the ACD website or product surveys requires your consent. This additional information may include name, mailing address, telephone number, facsimile numbers, e-mail address, and other demographic information that will enable us to better understand the requirements of our customers and to continue to provide high quality products and services.
Otherwise, it is used in the aggregate only with no personal identifiers. Some third parties may place cookies in advertisements and in other locations on our websites and may place Web beacons in conjunction with such cookies. In addition, a third-party service is used to anonymously track traffic data on our websites using a cookie that is not linked to, and does not track, any personally identifiable information about the users of our websites.
No personally identifiable information is transmitted across the Internet when using the ACDInTouch or acdID service optional use from within ACD software , unless you choose to supply us with such information. Information that may be transmitted includes logging information and browser cookies. ACD attempts to select reputable partners but does not guarantee the security of any personal information disclosed on those sites.
This information is used to present you with relevant content through the ACDInTouch or acdID service and provide you with notice of the latest available upgrades and components relevant to the software you are using. The license number is used to determine if a user is entitled to product updates and whether the software is an authorized copy.
Most of the information transmitted is neither unique, nor traceable to your machine. The exceptions are the client IP address and the application identification. A GUID is an alphanumeric identifier used to indicate a unique installation of a product and is used in many popular software applications.
The application ID is generated via operating system functions and is stored by your host application for logging. ACD takes the protection of the personal information you provide very seriously. Personal information collected is stored in password-controlled servers with limited access.
However, perfect security on the Internet does not yet exist and we cannot warrant that our transfer of data is impenetrable or invulnerable to hackers. Internal data is shared through secured transmissions and maintained in secured databases. We will only provide those companies the personal information they need to complete the desired service. They are not permitted to use customer information for any other purpose and are obligated to keep your customer information confidential.
Learn More Information Collection When you engage in activities on our websites or within our products, like ordering or registering products, downloading trial versions of software or software updates, requesting technical support, or subscribing to newsletters and e-mail publications, ACD may ask you to provide information.
Trial Software Activation A valid e-mail address is required to receive trial unlock codes for many of our products. Product Purchasing Information we ask you to provide when purchasing or ordering will be only the information necessary to process your purchase or order. Product Registration If, after or during purchase, you choose to register your ACD software, any information you provide will only be used to improve the service provided to you.
ACD Newsletter and Information List Memberships When you consent to receive newsletters, ACD may use information it has collected to provide you with mailed or e-mailed notices according to the preferences that you indicate to us. Security of Your Personal Information ACD takes the protection of the personal information you provide very seriously. Go to Top.
Acdsee ultimate 8 update free. Digital Asset Management & Photo Editing Software
ACDSee Upgrade Assurance guarantees you updates and all major upgrades for the duration of your subscription. Protect your purchase with a backup CD. Get a backup CD of your downloadable software mailed directly to you by clicking on the Request Now button in the acdID User Portal so we can fulfil your request. This feature is only available as an additional service to the purchase of a digital product and cannot be purchased as a stand alone product.
We also accept PayPal payments. Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated on the Summary page once your billing address have been entered during checkout. Contact Customer Care by email or by phone at to request an invoice. For credit card verification, you must enter the address exactly as it appears on your credit card statement. There are many reasons for a failed bank card transaction.
If you need assistance, contact Customer Care by email or by phone at Yes, you will receive reminder emails 5 days before it expires and be automatically renewed at the end of your period monthly or annual. The charge will be made on the same bank card you used for your original purchase. You will receive an Auto-Renew confirmation email upon successful renewal. To cancel Auto-Renew on your subscription, please contact Customer Care by email or by phone at The ACD Systems store offers a day money back guarantee.
If you purchased a subscription and want to cancel after 30 days of purchase date, no refund is made but auto-renew for subscription will be disabled. To request a refund, please contact Customer Care by email or by phone at. Where do I download the file? You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file.
If you choose Desktop, this will be easier for you to install the product once you have completed the download. What will happen when I download? What happens after I download? After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation.
If your product has a license code, you can find this code in your Order Receipt email. You can also find this by signing in the acdID User Portal. First, make sure you have the correct license code. If it is still not working, please contact our Customer Care by email or by phone at If you know the filename, you can do a search on your computer for it. You can also log in to your acdID account to access your Premium Support.
Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. Most browsers accept cookies by default. No worries!
Contact us using the method that is most convenient for you. ACDSee, Inc. Get free updates and workshops, exclusive offers, photography tips, and much more! Find the help you need by selecting the appropriate category below:. Online Order Support. What is Upgrade Assurance? What is Backup CD? What payment methods do you accept? When will my bank card be charged? Your bank card will be charged immediately after your purchase has been placed.
How will the charge appear on my bank statement? Do I have to pay sales tax? How can I get a copy of my invoice? Can I order by Phone? Please call us at and we would be happy to help.
What address should I enter on the Billing page? Should I put spaces or dashes in the bank card number? Your card number should be entered in as a continuous string of numbers. Why are you not accepting my bank card? How do I start a new order?
Will my subscription be automatically renewed? How can I cancel my Auto-Renew? What is your Refund Policy? How do I request a refund? To request a refund, please contact Customer Care by email or by phone at Download Support.
How do I download? How do I re-install software I purchased as a download? How do I get my license codes for my purchase?
Looking for Canvas? Product support for Canvas software is available. Corporate Offices. Go to Top.
ACDSee Free Trials | Try ACDSee Software for FREE
ACDSee Ultimate 8 Product Support and Resources. Ultimate creative freedom. Click here to view the online help · Download the ACDSee Ultimate 8 User Guide. ACDSee Ultimate, free download. ACDSee Ultimate Loaded with all the photo editing power of ACDSee Pro 8, the cataloging and organizational. ACDSee Free is a new raw file browser for Windows from the makers of ACDSee Photo Studio Ultimate. The free app lets you browse and sort.